Experience
Japan
your way

Many travellers now plan with AI, and it is good at showing what exists. What it cannot do is open the doors that matter most in Japan: the counter that takes no online bookings, the ryokan that keeps its rooms for guests who are known and introduced, the afternoon rebuilt when a typhoon closes Hakone. That is where we come in, with relationships built here and one person in Tokyo who knows your plan.

Signature is one fee per journey, for trips of 7 to 14 days, for your whole travelling party. You know the fee and what it covers before planning begins. Longer or more complex journeys are planned as Bespoke, quoted in advance.

Included: the design of your itinerary, researching and checking each hotel, restaurant and experience for your dates, making your arrangements in your names, and support from us during your trip. The fee is for your whole party, not per person.

Not included: hotels, meals, transport, guides and experiences. You pay each provider directly, at their own rates, so your Amex points, hotel status and miles work as they should.

By card, through Stripe's secure payment page. A 25% deposit begins your planning, and the remaining 75% is due 60 days before you travel. For journeys departing within 60 days, the full fee is due when you confirm.

For Bespoke journeys with a planning fee of USD 10,000 or more, you can also pay by bank transfer in Japanese yen. The bank details and your reference number appear on your proposal page once you accept our terms. Sending yen through Wise or your own bank is usually cheaper for you than a card, and we confirm in writing as soon as it arrives.

Couples, families and independent travellers who want a carefully designed journey through Japan, without spending weeks researching and coordinating it themselves.

And VIP travellers who expect more: the finest stays, private access, and moments few visitors ever reach. Whether it is your first visit or your tenth.

We don't run escorted group tours. Your journey is private and you move at your own pace. Where a local guide, driver or specialist would genuinely add to a day, we arrange one.

We can arrange hard-to-book restaurants, ryokan and private experiences through our contacts in Japan. Each depends on the venue's own conditions and availability, so we tell you plainly what is realistic for your dates, and we never present anything as secured until it is confirmed.

Three to six months ahead gives you the widest choice, especially during cherry blossom and autumn foliage season, when sought-after ryokan and restaurants book up early.

Travelling in just a few weeks? You're welcome to get in touch. We check availability for your dates before recommending hotels and restaurants, and clearly flag anything that still needs confirmation. If your first choice is full, we'll suggest thoughtful alternatives. Rates and availability can change until an arrangement is confirmed.

During your journey, you can message us in your STAYGO portal or on WhatsApp about anything in your itinerary: a change of plan, a restaurant to change, a question on the day. Before you travel, we confirm our response hours and what is included in your plan.

Our planning fee: if you cancel after paying and before we deliver your first detailed itinerary, we keep 25% of the fee (USD 875 for Signature) and refund the rest of what you have paid, so USD 2,625 if you have paid the full USD 3,500. Once that itinerary has been delivered, the fee you have paid is non-refundable. This is the same whether you cancel 60 days or more before your trip or within 60 days of it.

Your arrangements: hotels, restaurants and other providers each have their own cancellation terms. We show you each one before anything is arranged, and any charge under those terms is paid to the provider directly.

If you need to cancel close to your trip, write to us and we will work through it with you.

Tokyo, Japan. STAYGO is designed and run from Tokyo, by someone who lives, eats and travels here.

Three things. A journey shaped entirely around you, from the pace of each day to every table you sit at. Seamless coordination across every hotel, restaurant, train and guide, each checked for your dates. And a dedicated concierge in Tokyo who knows your journey while you travel.

Where an introduction can open a door that is usually closed, we arrange it for you.

Payments are made on Stripe's secure payment page, sent to you as a direct link. STAYGO never sees or stores your full card details.

Yes. Keep the hotels and flights you have chosen, and we compose everything around them: the tables worth crossing the city for, private experiences, seamless transfers, and the unhurried days in between.

Tell us about allergies, vegetarian or religious requirements, or anything else that matters. We ask each restaurant and hotel before arranging anything, and include only those that confirm they can accommodate you.